Heading Home supports individuals and families facing homelessness or at risk of losing their housing. We provide personalized case management, cross-sector advocacy and collaboration, and limited financial assistance to help eligible individuals or families obtain housing or remain stably housed
Please note: A referral doesn’t guarantee services or funding, but we’ll do everything we can to connect you with resources and provide caring, comprehensive support on your path to stable housing.
Who is eligible to receive supportive services from Heading Home?
Diversion & Prevention Program
Eligible individuals or households must be at imminent risk of homelessness
A household may be at imminent risk of homelessness if they are:
- losing their primary nighttime residence within 14 days,
- lacking a subsequent residence, and
- lacking resources or support networks to secure permanent housing
Street Outreach Program
Eligible individuals or households must currently be experiencing unsheltered homelessness including living in places not meant for human habitation
Unsheltered homelessness means living in a place not meant for human habitation. These places include:
- Vehicle
- Outside
- Abandoned building
- Park or Alley
To be eligible for either program above, individuals or households must meet the following conditions:
- Those eligible for services from either program must reside in Monroe county. If you are residing outside of Monroe County, please refer to the other resources on the Heading Home Guide.
- Those eligible must demonstrate willingness to participate in case management services, including goal setting, communication, and follow-through on agreed-upon steps toward housing stability
- Eligible individuals or households must be willing to provide or work toward obtaining necessary documentation, such as identification, proof of income, or housing-related documents.
Prioritization Factors and Considerations
Due to limited resources, Heading Home may prioritize households based on:
- Income
- Length of time homeless or imminent risk of homelessness within 14 days
- Vulnerability (including health conditions, disability, or safety concerns)
- Households with children
- Survivors of domestic violence or individuals fleeing unsafe situations
- Veterans
Please note: A referral doesn’t guarantee services or funding, but we’ll do everything we can to connect you with resources and provide caring, comprehensive support on your path to stable housing.
Heading Home supports individuals and families facing homelessness or at risk of losing their housing. We provide personalized case management, cross-sector advocacy and collaboration, and limited financial assistance to help individuals or families obtain housing or remain safely housed and stable.